---
title: Not receiving emails from website (contact forms, password reset)
description: First visit Dashboard -> Settings -> ActiveCampaign Postmark and click on the Logs tab to see if there are any errors. If this settings page doesn't...
---
[Skip to content](https://helpdesk.cannaplanners.com/learn/account-domain-troubleshooting/not-receiving-emails-from-website-contact-forms-password-reset#main-content)
English
Show submenu for translations
[More support](https://helpdesk.cannaplanners.com/learn/kb-tickets/new?hsLang=en) [Customer portal](https://helpdesk.cannaplanners.com/tickets-view?hsLang=en)
Open main navigation
Close main navigation
- English
Show submenu for translations
- [More support](https://helpdesk.cannaplanners.com/learn/kb-tickets/new)
- [Customer portal](https://helpdesk.cannaplanners.com/tickets-view)
- [Submit a Ticket](https://3ch77.share.hsforms.com/27H4imqj2RDSUWYeE9mWSDA)
[Submit a Ticket](https://3ch77.share.hsforms.com/27H4imqj2RDSUWYeE9mWSDA)
How can we help you?
- There are no suggestions because the search field is empty.
1. [CannaPlanners Knowledge Base](https://helpdesk.cannaplanners.com/learn?hsLang=en)
2. [Account, Domain & Troubleshooting](https://helpdesk.cannaplanners.com/learn/account-domain-troubleshooting?hsLang=en)
# Not receiving emails from website (contact forms, password reset)
First visit Dashboard -\> Settings -\> ActiveCampaign Postmark and click on the Logs tab to see if there are any errors. If this settings page doesn't exist, check that the Postmark plugin is active and configured.
The email address [no-reply@canplanmail.com](mailto:no-reply@canplanmail.com) can be used in a pinch if we have not yet set up an approved sending domain for the client. Put that email in the Sender Email box and let Kory know we need to set up Postmark for the client.
Common Postmark error messages below:
**ErrorCode: 400**
Message: The 'From' address you supplied is not a Sender Signature on your account. Please add and confirm this address in order to be able to use it in the 'From' field of your messages.
**Solution**
a) on the ActiveCampaign Postmark settings page check the "Force Sender Email" box, this will force the website to send emails from the approved domain in the Sender Email box.
and/or
b) Make sure the Gravity Form "from" address matches the approved domain in the Sender Email box
- [Website Training Videos](https://helpdesk.cannaplanners.com/learn/website-training-videos?hsLang=en)
- [Getting Started](https://helpdesk.cannaplanners.com/learn/getting-started?hsLang=en)
- [Account, Domain & Troubleshooting](https://helpdesk.cannaplanners.com/learn/account-domain-troubleshooting?hsLang=en)
- [Marketing Integrations](https://helpdesk.cannaplanners.com/learn/marketing-integrations?hsLang=en)
- [Products & Online Ordering](https://helpdesk.cannaplanners.com/learn/products-online-ordering?hsLang=en#main-content)
- [AIQ / Dispense Menu](https://helpdesk.cannaplanners.com/learn/products-online-ordering?hsLang=en#aiq-dispense-menu)
- [WooCommerce Store](https://helpdesk.cannaplanners.com/learn/products-online-ordering?hsLang=en#woocommerce-store)
- [Promotions & Campaigns](https://helpdesk.cannaplanners.com/learn/products-online-ordering?hsLang=en#promotions-campaigns)
- [Dutchie Menu](https://helpdesk.cannaplanners.com/learn/products-online-ordering?hsLang=en#dutchie-menu)
- [Content & Media](https://helpdesk.cannaplanners.com/learn/content-media?hsLang=en)
- [Site Design & Notices](https://helpdesk.cannaplanners.com/learn/site-design-notices?hsLang=en)
- [Compliance & Lab Results](https://helpdesk.cannaplanners.com/learn/compliance-lab-results?hsLang=en)
[](http://cannaplanners.com?hsLang=en)
[mailto:support@cannaplanners.com](mailto:support@cannaplanners.com)
Copyright © 2026, CannaPlanners